The T&Cs define the rights and obligations of the parties in the context of the distance sale of goods offered in the online store www.fluostyle.it.

This version of the T&Cs applies to sales made to Consumers domiciled or residing in Italy.

The Contract consists of: (i) these T&Cs; (ii) the order confirmation. The images and photographs of the Products are for descriptive purposes only and do not constitute a contractual element.

The order confirmation via “validation click” constitutes an irrevocable commitment by the Customer, except as provided in the sections on Right of Withdrawal and Order Fulfillment.

Il Contratto si conclude solo con la conferma dell’ordine da parte di STICKERSLAB S.r.l., inviata via email con il riepilogo (Prodotti, prezzi, tempi di consegna, spese di spedizione). STICKERSLAB S.r.l. potrà non confermare ordini per motivi legati ad approvvigionamenti o a criticità dell’ordine ricevuto. STICKERSLAB S.r.l. non è responsabile per errori di consegna derivanti da dati incompleti o inesatti inseriti dal Cliente, né per danni occorsi ai Prodotti dopo la consegna al vettore, né per ritardi ad esso imputabili.

The offers on the Site are valid while they remain online and until stock runs out. Any unavailability of one or more Products will be communicated via email to the address associated with the Customer’s profile. In the event of purchasing an unavailable Product, STICKERSLAB S.r.l. will refund the price and shipping costs using the same payment method (card, PayPal) or via bank transfer.

Prices are expressed in Euros and include 22% VAT. The applied price is the one published at the time the order is placed. Any delivery charges, if applicable, are indicated in the order confirmation. Any “initial price” shown as crossed out corresponds to the brand’s official price list.

The Customer submits the order and pays at the same time using the methods available on the Site. The Customer guarantees that they have the necessary authorizations for the chosen payment method. In the absence of payment, STICKERSLAB S.r.l. may cancel the order. For card payments, STICKERSLAB S.r.l., in order to always ensure the best service, may request a copy of the cardholder’s identity document within 24 hours; if not provided, it may refuse the payment and cancel the order. Payment data is processed over a secure SSL connection.

The risks pass to the Customer upon delivery of the Products to the carrier by STICKERSLAB S.r.l. During the withdrawal period (Art. 13), the Customer is responsible for the goods as their custodian.

The order is fulfilled within the timeframes indicated on the Site and in the confirmation, and in any case within 30 days from confirmation, unless stock is unavailable. In the event of depletion or unavailability, the Customer will be promptly informed and, if applicable, a new availability date will be provided (see Art. 6).

Delivery area: Italy. Deliveries are made Monday to Friday, to the address indicated by the Customer (street level, unless otherwise specified). Any delivery to upper floors, if available, must be requested at the time of order confirmation. Unless otherwise specified, no installation service is provided. STICKERSLAB S.r.l. entrusts delivery to selected couriers; P.O. Boxes are not valid as delivery addresses. The transport document signed by the Customer serves as proof of receipt of the goods. Upon delivery, customers are advised to check the condition and conformity of the Products before signing: in the event of anomalies, refuse delivery or note detailed, dated written reservations on the courier’s document, confirming them to STICKERSLAB S.r.l. by registered letter with return receipt within 3 working days. If the carrier is chosen by the Customer from among parties not offered during the purchase process, the risk of damage or loss passes to the Customer at the moment the goods are delivered to that carrier. Deliveries to areas with special postal codes (e.g., Venice Lagoon) may be subject to different rates. Orders from abroad require a delivery address in Italy.

If the recipient is absent, the courier will leave a notice. After a second unsuccessful attempt, the Products can be collected according to the procedures communicated by the courier. Once the storage period has expired, the Products will be returned to STICKERSLAB S.r.l., which may refund only the price of the Products, with shipping, storage, and return costs remaining the responsibility of the Customer.

The Customer may withdraw without providing any reason within 14 days from receipt of the Product (the tracking date applies). To exercise the right, an explicit declaration must be sent to info@stickerslab.com (or by post/fax), indicating the recipient, order number, and date of receipt. A standard withdrawal form is available upon request. The Product must be returned within 14 days from the withdrawal notice, properly packaged, complete, and in normal condition. The risks of return and the return shipping costs are borne by the Customer. Returns of products that are damaged, worn, or altered due to improper use, detergents/additives, or negligence will not be accepted. The refund of all payments made, including standard delivery costs (excluding any additional costs for more expensive delivery methods chosen by the Customer), will be processed using the same payment method used for the purchase, within 14 days from the receipt of the returned Product in compliant condition at our warehouse. Exceptions (Art. 59 of the Consumer Code): including goods made to measure or clearly personalized; goods that are likely to deteriorate rapidly; sealed goods not suitable for return for hygienic reasons if opened after delivery; digital content not provided on a physical medium after execution has started with the Customer’s express consent; and other cases listed in Art. 59.

Products undergo quality control before shipment. The manufacturer’s 24-month legal warranty against lack of conformity and the warranty for hidden defects provided by the Civil Code apply. Any warranty extensions, if available, are indicated in the certificate included with the Product and do not cover damage caused by improper use. To activate the warranty, the Customer must ship the Product to STICKERSLAB S.r.l. at their own expense, attaching the order receipt; if replacement is not possible, a refund of the price will be issued.

Descriptions and images are provided by suppliers and published for descriptive purposes. Color rendering may vary depending on the Customer’s devices. STICKERSLAB S.r.l. is not responsible for issues in using the Site caused by technologies beyond its control.

The Site and the distinctive signs used are protected by intellectual and industrial property rights. Any reproduction, communication, distribution, publication, alteration, or transformation without authorization is prohibited. The trademarks on the Products remain the property of their respective owners.

Data Controller: STICKERSLAB S.r.l. The data collected during registration and purchase is processed in accordance with the privacy policy available on the Site’s Privacy page and at the time of registration. Payment data is processed by banking institutions/payment service providers.

The “validation click” is equivalent to an electronic signature and has the same value between the parties as a handwritten signature.

The T&Cs constitute the entire agreement between the parties. No general or specific condition of the Customer may derogate from these T&Cs unless agreed in writing.

The nullity or invalidity of one or more clauses does not entail the nullity of the remaining ones, which shall remain valid and effective.

Contacts: STICKERSLAB S.r.l., Via Tazio Nuvolari 18/b, 43122 Parma – VAT No. 02818460343 – Email: info@stickerslab.com

The Contract is deemed to be concluded in Italy and governed by Italian law (Civil Code, Legislative Decree 185/99, Legislative Decree 70/2003, Consumer Code, and subsequent amendments). For disputes, the Court of Parma has exclusive jurisdiction. If the Customer is a Consumer acting for purposes unrelated to professional activity, the court of the Customer’s place of residence or domicile in Italy shall have jurisdiction.